Refund policy
Return & Refund Policy
Last Updated: September 26, 2026
At Rough Sixes, we want you to love what you order. If something isn't right, here's how returns and refunds work.
Return Window
You have 30 days from the date your order is delivered to request a return. After this window has passed, we unfortunately cannot offer a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition you received it
- In its original packaging with all tags attached
- Accompanied by proof of purchase (order number or confirmation email)
The following items are not eligible for return:
- Items marked as Final Sale
- Items damaged due to misuse or normal wear after use
- Undergarments or intimates, if applicable, for hygiene reasons
Sizing and Fit
Because our garments are made to true-to-size or relaxed fit specifications (see each product's size chart before ordering), we strongly encourage checking our size guide prior to purchase. If an item doesn't fit as expected, it's eligible for return or exchange under the terms in this policy — but a wrong-size order is not treated as a defective item, and standard return shipping terms below apply.
How to Start a Return
- Email us at roughsixes@gmail.com with your order number and the reason for your return.
- We'll respond with return instructions and, if applicable, a return shipping address.
- Pack the item securely in its original packaging and ship it back to us.
- Once we receive and inspect your return, we'll notify you of the approval status.
Please do not send items back without first contacting us — returns sent without prior authorization may experience delays in processing.
Refunds
Once your return is received and inspected, we will notify you whether your refund is approved.
- If approved, your refund will be processed to your original payment method within 10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
- If not approved (e.g., item doesn't meet the eligibility criteria above), we'll contact you to explain why and discuss options.
Return Shipping Costs
- Defective or incorrect items: If you received a defective, damaged, or incorrect item, we will cover the cost of return shipping and send a replacement or full refund at no additional cost to you.
- Change of mind, wrong size, or other non-defect returns: The customer is responsible for return shipping costs, unless otherwise noted at checkout.
Exchanges
The fastest way to ensure you get the item you want is to return the original item, and once the return is accepted, place a new order for the correct item separately. If you'd prefer, contact us at roughsixes@gmail.com and we'll help coordinate an exchange directly where possible.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at roughsixes@gmail.com with:
- Your order number
- A description of the issue
- Photos of the damaged/defective item and packaging
We'll work quickly to send a replacement or issue a full refund, including any shipping costs, at no charge to you.
Late or Missing Refunds
If you haven't received a refund yet:
- Check your bank account again.
- Contact your credit card company — it may take some time before your refund is officially posted.
- Contact your bank — there is often processing time before a refund is reflected.
- If you've done this and still have not received your refund, contact us at roughsixes@gmail.com.
Questions?
If you have any questions about our Return & Refund Policy, reach out to us at:
Email: roughsixes@gmail.com
This policy is subject to change without prior notice. Please check back periodically for updates.